Specifications

Contact Advantage Manual iii
ViewingAgentCurrentStatus ............................57
Monitoring—ListeninginandBargingIn ...................58
ViewingtheQueues....................................59
WorkgroupCDRSearch...............................60
WorkgroupStatisticsSearch............................62
SearchResults.........................................63
CHAPTER 6
ConfiguringYourStationSettings ....................65
ApplyButtonandOKButton...........................65
GeneralInformation....................................66
DefaultTrunkAccess.................................66
VoiceMailPlayOptions ..............................67
ScreenPop,AudioBeep,andAutoClose .................67
AccessingDatabases..................................67
CallHandling .........................................69
One Number Access (ONA) ..............................70
MessageNotification ...................................73
StationSpeedDialingSetup..............................75
AddingorEditingStationSpeedEntries..................75
SystemSpeedDialing.................................76
Index...............................................77