Specifications

42 Contact Advantage Manual

Call Handling

The basic call handling features and functions are the same for workgroup

agentsas theyare forthe desktop user. See “HandlingCalls” on page18 for

further information.

This section discusses workgroup member options that are not available to

the desktop user.

Directory Two tabs show a log of current calls, or a log of

current and past voice mails.

Dial Let you place, hold, or redial calls, and set your

system to DND (Do Not Disturb). This turns off

ringing and forwards all incoming calls according to

your “Enable Busy Call Handling” settings.

Call Handling Provides call functions such as transferring the call

or sending it to voice mail.

Configuration Lets you customize AltiAgent settings. See

“Configuring Your Station Settings” on page

Monitor Provides a view into extension or workgroup activity

and provides access to past call logs.

Data Lets you display data associated with the calls, send

web pages or URLs to the user, or share web pages.

Ready Tellsthesystemyouarereadytoreceiveworkgroup

calls.

Wait Tells the system not to send workgroup calls to your

extension.

workgroups and/or log out of current workgroups.