Specifications

Contact Advantage Manual 39

Using Contact Adv

as Workgoup Agent

HAPTER

Using Contact Advantage as a

Workgroup Agent

Figure 1. Workgroup Agent login

AltiAgent is a desktop call control application for workgroup agents to

manage their workgroup calls from the PC. AltiAgent allows direct access

to call handling as well as configuration functions including the following.

YoucanalsologinasaworkgroupagentusingtheIP Extension

integrated with NetMeeting option.

• View callerdata (e.g., IP address, account number, credit card number,

name, etc.) sent with an incoming call.

• Pushing or sending a URL or web page to a web-based call.

• Logging off one or more workgroups using a two-digit reason code

that corresponds to a particular course of action, if logoff reason codes

are used in your workgroup.

• Viewing and printing workgroup call data.

Note: The basic call handling and voice mail features and functions

available in AltiAgent are described in Chapter 3, Using Contact

Advantage as a Desktop User. This chapter covers workgroup-

specific activities.