Specifications

18 Contact Advantage Manual
About the Calls List
Figure 5. Calls List
The calls list displays the call status for each call as described in “Call
States” on page 10. The list also displays the name of the caller if available
from extension information or from an external database, the number,
workgroup pilot extension number, DNIS digits if available, and call
duration.
Handling Calls
The Contact Advantage call handling functions include dialing out, using
voice mail, and monitoring other extensions.
Dialing
You can dial out in a number of ways; using the numeric keyboard or using
the mouse, and by name or extension, number, or speed dial number.