Specifications

Contact Advantage Manual 11
Getting Started
• Ringback - caller receives this state while callee is ringing
• Ringing - there is an incoming call
• Voice mail - the call is in voice mail
Figure 2. Status Field - AltiView main window
Error Messages
The following errors may be displayed as login or connectivity errors.
Error Message Description Solution
AltiServ connection
limit has been
exceeded.
No Contact Advantage
license was found OR
more than allowed
number of AltiView
users have attempted to
log on.
Maintain the number of Con-
tact Advantage AltiView
license keys or add additional
session licensing.
Cannot connect to
AltiLink. Please check
server name or net-
work connection.
You are not connected
to AltiServ.
Check the server field (IP
address or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of
AltiServ (if using the DNS
name in the server field).