Specifications

10 Contact Advantage Manual
If the Contact Advantage interface is not on your Windows desktop, but
this icon appears in the Windows tray, you double-click it to open the
Contact Advantage main window, or you can right click it to pop up a
menu, then select the Contact Advantage window you want to open.
Resizing the Display
You can resize many Contact Advantage windows using the standard
Windows method: place the cursor at a window edge or corner, then drag
the window to the size you want.
Also, the field size for any field can be increased or decreased by pointing
the cursor to either side of the field’s main column. The cursor changes to
a movable double bar (||) that can be moved to resize the column.
Call States
AltiServ applications report the status of calls. A list of the states includes
the following:
• AA - the call is being transferred to an Auto Attendant
• Busy -calleeisbusyornotavailable
• Call Pending - the call is placed into a workgroup queue
• Conference - the call is in conference
• Connect - the call is connected
• Dial Tone - a dial tone is present, AltiAgent is ready to dial out
• Error - receipt of an error tone
• Hold - the call is on hold
• Hold Pending - the call is being transferred or conferenced
• Idle - the extension is not in use
• Music on Hold - an extension user placed the call on hold to take
another call
• Park - the call is parked
• Play - playing voice mail
• Proceeding - the outgoing call is in progress
• Record - recording an introductory message