Specifications

Contact Advantage Manual 7
Getting Started
To do this, your extension must be set up as an IP extension by your
system administrator and you must have Microsoft NetMeeting
3.01 or higher installed on your desktop.
Refer to the discussion in the next section for more information on
using IP extensions.
b. QuickNet Option
If you have a QuickNet card and your extension is set up as an IP
extension, select the IP Extension Integrated with check box and set
the dropdown list to QuickNet.
4. Select how you want to log in and click OK.
Logging In Remotely Using an IP Extension
For desktop use, agent use, or supervisor use, you can access Contact
Advantage from a remote location using an IP extension. All the call
handling functions are the same as logging in locally, with the exception of
the ability to configure One Number Access. You can pick up voice mail,
forward local business office phone calls to another site such as a home
desktop PC, and even receive the phone calls as you would at the office.
To use an IP extension, you must meet the following requirements:
• Your extension must be configured to use IP extensions by your
system administrator.
• You must have AltiGen-certified IP phone/adapter equipment
(QuickNet), or you can use Microsoft NetMeeting version 3.01.
Consult your system administrator or authorized AltiGen dealer for details
on obtaining and using any of these options. The NetMeeting option is
discussed in the next section.
To log in from a remote l ocation using an IP extension:
1. If you connect to the Internet through a modem connection, establish
a connection to your Internet Service Provider.
2. Log in using your Extension and Password as usual.
3. (NetMeeting users only) Select the IP Extension Integrated with
check box and choose NetMeeting or QuickNet from the dropdown
list.
4. Click OK.