User guide

AltiWare OE System Administration Manual 85
Extension
Configuration
C
HAPTER
5
Extension and Workgroup
Configuration
There are three types of extensions:
• Physical Extensions are associated with a physical port and device,
usually a telephone set. This is what most users think of as an
extension.
• Virtual Extensions—not associated with a physical port. Virtual
extensions can be used as message mailboxes and in telephone sharing
environments. Users of a virtual extension can log in on any available
station to access physical extension features using Feature Codes.
You can create up to 2,000 total (physical + virtual) extensions.
• Workgroup pilot numbers. In AltiWare, the first step in setting up a
workgroup is creating a workgroup pilot number, which is a type of
logical extension. You assign physical and virtual extensions to the
workgroup pilot number, making them members of the workgroup,
and when the workgroup extension is dialed, the system hunts for an
available member extension to which to route the call. AltiWare allows
up to 32 workgroups to be configured. Each workgroup can have up to
64 members, and extensions can be assigned to multiple workgroups.
IP extensions can be configured either as physical or virtual extensions.
After creating the extensions, you then work with the following settings,
each of which is accessed by a tab in the Extension Configuration window.
• General setup—creating the extension numbers and assigning people
to the extensions, creating workgroup pilot numbers, and setting other
basic parameters.
• Workgroup—adding and removing workgroup members.
• Station Speed—extension speed dial numbers.
• Mailbox Settings—capacity and features options for extension
mailboxes.
• Notification—preferences and options for voice mail notifications.
• Restrictions—extension out-call restrictions.