User guide

Setting Logoff Reason Codes
AltiWare OE System Administration Manual 51
System
Configuration
Setting Logoff Reason Codes
In a workgroup environment, logoff reason codes allow an agent to specify
why he is signing off from the workgroup, and the manager can view that
information. If logoff reasons are required, the system requests a reason at
logoff from the phone set and from the AltiAgent application.
The Logoff Reason window allows you to enable or disable the required
entry of a logoff reason, and it provides for defining up to 20 reason codes.
A logoff history can be tracked and stored for future analysis.
To access the Logoff Reason window, select System Configuration... on
the Management menu, then click the Logoff Reason tab. Here’s an
example of the Logoff Reason window.
Figure 14. Logoff Reason window, System Configuration
To require logoff reasons, check the Logoff reason code required check
box. If you want not to require reason codes, deselect the check box.
To define reason codes, type the associated reason into the text box next to
the code you want to associate with the reason.