User guide

System Configuration
44 AltiWare OE System Administration Manual
Configuring DNIS Routing
When an incoming call comes through a trunk with DNIS or DID numbers,
the system can route the call to the proper extension, Auto Attendant or
operator based on the DNIS or DID number collected.
It should be noted that DNIS supports only incoming T1, PRI,
and analog DID trunks, and in the case of T1 and PRI DNIS
works with incoming trunks that are not set up as Tie trunks.
In order to locate an entry in the DNIS table for an incoming call, a full
match is required. If there is no match in the DNIS routing table set up in
this window, the system tries to match the number based on the DID
number entered in the General page of Extension Configuration (See
“Setting up Extensions” on page 87). If there is still no match, the system
routes the call according to the In Call Routing page defined in Trunk
Configuration.
To access DNIS routing, select System Configuration... on the
Management menu, then click the DNIS tab. Here’s a sample window:
Figure 11. DNIS window, System Configuration