User guide

Registration & Technical Support
200 AltiWare OE System Administration Manual
All materials being returned to AltiGen must have an associated RMA
number. RMA numbers are issued by AltiGen Customer Service and can
be obtained by calling 1-888-ALTIGEN (258-4436) or faxing an RMA
form (See Appendix D) to 510-252-9738, attention to Customer Service.
AltiGen reserves the right to refuse return of any material that does not have
an RMA number. The RMA number should be clearly marked on the
outside of the box in which the material is being returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
47427 Fremont Blvd.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the
malfunctioning product will be repaired or replaced.
Replacements
If the defective product is to be used until replaced, AltiGen will ship the
replacement product with an invoice. If the defective product is received by
AltiGen within 30 days of shipment by AltiGen, the amount of the returned
product will be credited to the account.