User guide

Data and Internet Integration
186 AltiWare OE System Administration Manual
About AltiReach Configuration
The AltiReach Call Management system allows AltiServ to provide remote
and local desktop call management to users using the Intranet or Internet
via a standard Web browser.
AltiReach is installed and configured automatically when you install
AltiWare. The configuration settings differ depending on the version of the
Microsoft Internet Services Manager you are running and whether AltiServ
is running on Windows NT or Windows 2000. If you need to troubleshoot
or double-check the server configuration, it should be as follows:
• Internet Services Manager (IIS) 2.0 and 3.0: In the Microsoft
Internet Services Manager ➜ ,WWW (Running) settings the
Home directory is set to c:\altiserv\webmgmnt (where c:\ is the local
drive on which AltiWare is installed). In the Properties for this
directory, the access privileges allow Read and Execute.
• Internet Services Manager (IIS) 4.0 and higher: In Internet
Services Manager ➜ ,Default Web Site ➜ ,Properties ➜ ,Web
Site tab, the IP Address is set to the address of the AltiWare server.
Under the Properties ➜ ,Home Directory tab, the following config-
uration is established:
— The Local Path shows c:\altiserv\webmgmt (where c:\ is the local
drive where AltiWare is installed). On this local path, Read and
Directory Browsing (NT) or Directory Browsing Allowed
(Windows 2000) are both selected.
— In the Application Settings group:
• In Windows NT, under Permissions, the Execute (including
script) radio button is selected. On the Execute is selected.
• In Windows 2000, Scripts and Executables is selected in the
Execute Permissions drop-down list.
Using AltiReach
For instructions on how to use AltiReach and descriptions of all the
functions within AltiReach, please refer to the AltiServ User Guide.