User guide

Auto Attendant Configuration
136 AltiWare OE System Administration Manual
1. Selecting the Collect Digit action, you first set the following additional
parameters:
Figure 53. Collect digits
• Text Tag—a name for this set of options.
• Min. Length—the minimum length of digits to be collected.
• Max. Length—the maximum length of digits to be collected.
• PSTN Call Inter-Digit Timeout—the length of time the system
will wait between collecting of digits before timing out.
• Web Call Response Timeout—the length of time the system will
wait for digits after responding to a web-based call before timeout.
2. Next click the expanded & - menu item in the item tree and treat it as
a normal item—that is, you give it a name, a prompt, a push URL if
appropriate, and an action to take.
Making Auto Attendant Assignments
Once the Auto Attendants are set up, you can use them in various in-call
routing situations—trunk configuration, answering for extensions or
workgroups, and so forth.
For example, for trunk /Auto Attendant assignments, see “In Call Routing
window, Trunk Configuration” on page 81. For extension or workgroup
assignments, see “Setting Answering Options” on page 111.