User guide

Auto Attendant Configuration
130 AltiWare OE System Administration Manual
Example: Auto Attendant Planning
Auto Attendant ID:
100, Phrase 10
Main Menu for XYZ Office
Digit Meaning Action
1 Reserved for
Extensions
(no prompts)
Collect Extension
2 Collect Extension
3 Collect Extension
4 Express
Support
Expand Tree
(No. 110)
5 Sales Expand Tree
(No. 120)
6 Technical
Support
Expand Tree
(No. 130)
7 Phone FAQs Expand Tree
(No. 140)
8
9
0 Operator To Operator
* Repeat Menu Repeat Level
#
Auto Attendant ID:
110, Phrase 20
Express Support
Digit Meaning Action
1 Installation Call Extension
(Workgroup 350)
2 Board
Support
Call Extension
(Workgroup 360)
3 Version 5
Support
Call Extension
(Workgroup 370)
4 Version 6
Support
Call Extension
(Workgroup 380)
5
6
7
8
9
0 Operator To Operator
* Repeat Menu Repeat Level
# Main Menu GoTo Top Level
Auto Attendant ID:
120, Phrase 30
Sales
Digit Meaning Action
1 Hardware Call Extension
(Workgroup 310)
2 Applications Call Extension
(Workgroup 320)
3 Check Order
Status
GoTo Item 127
(Collect Order #)
4 Other: Ques-
tions, etc.
Call Extension
(Workgroup 311)
5
6
7
8
9
0
* Repeat Menu Repeat Level
# Main Menu GoTo Top Level
Planning is essential in organizing
an Auto Attendant menu structure
that makes sense. Planning also
helps you to identify needs for
custom prompts.
This simple example, using sample
work forms for each menu, shows a
beginning structure: a main menu
and two of the four expansions.
When callers are routed to
workgroup extensions, the
workgroups have their own call
handling settings for greetings,
update phrases, rules for sending to
voice mail, etc.
Timeout (not shown on forms):
after 7 seconds on first level, call
the operator; on any other level, go
to top level by default.