User guide

Extension and Workgroup Configuration
116 AltiWare OE System Administration Manual
Configuring One Number Access
One Number Access (ONA) allows you to identify specified callers to be
connected to the user without having to dial more than one number. The
system searches for the caller and, if a match is found, searches for the user
through specified forwarding numbers and connects the call if possible. If
the system is unable to connect the call, it is sent to the extension user’s
voice mail.
Options in the window are disabled unless One Number Access
has been enabled as a No Answer option in the Answering
window as discussed on page 114. Furthermore, if the Enable
Do Not Disturb option is selected in the Answering window, the call is
forwarded to voice mail regardless of ONA settings.
To configure ONA, select the extension number from the list in the
Extension Configuration General window, then click the One Number
Access tab. Here’s an example of the One Number Access window:
Figure 45. One Number Access window, Extension Configuration