User guide

Extension and Workgroup Configuration
112 AltiWare OE System Administration Manual
Forwarding All Calls
Call Forwarding is available to all three types of extensions.
This is the Call Forwarding feature that is also accessible by the extension
user by dialing #36.
A 1-Hop Limit to Call Forwarding
There is a “1-hop” limit to call forwarding. For example, ext. 101 forwards
to ext. 102, and Ext. 102 forwards to ext. 103. A call to ext. 101 will ring
ext.102 but will not re-forward to ext. 103 because of the 1-hop limit.
Instead, if ext.102 does not answer, the call is sent to ext.101’s voice mail.
To enable call forwarding, select the Enable Call Forward to check box,
then, using the drop-down list, indicate the forwarding destination. You can
use Apply to… to act on multiple extensions, with the restrictions
discussed on the previous page. The forwarding options are as follows:
• To Voice Mail
• To an Auto Attendant—select the Auto Attendant number to use in
the drop-down list under the option. Auto Attendant settings are
established in Auto Attendant Select… on the Management menu.
• To an Extension—select an extension from the drop-down list.
• To an Outside Number—this option is available if it is allowed in the
Other Call Restrictions option in the Restriction window, as
discussed on page 110. Also, please see “Outcall to Cellular or PCS
Phone Numbers” on page 107.
If you choose Outside Number, select a trunk or route access code to
use in the small drop down list on the left, and type in the full prefix
and phone number.
• To the Operator.
• To a Paging Trunk—forwarding to a pager is available for virtual
extensions only. Select the trunk to use in the drop down list. The trunk
must have been configured as a paging trunk in Trunk
Configuration… of the Management menu.
Forwarding calls to a pager is possible but not recommended since
callers will only hear what is heard when calling a pager and will not
know to enter a return phone number unless instructed.