User guide

AltiWare OE System Administration Manual 1

Overview

HAPTER

Overview

AltiServ

™

is a multi-application computer telephony platform that

combines AltiGen’s Quantum

™

and Triton

™

telephony boards with

AltiWare

™

software in a standard personal computer platform. AltiServ

uses Windows 2000

™

or Windows NT Server

™

operating system to provide

advanced features and functionality, including the following:

•PBX

•Voice Mail

• Auto Attendant

• E-mail Server

• CDR (Call Detail Reports)

• Internet Integration

• TAPI (Telephony API) Service Provider

• Voice over IP

• Digital T1 Integration

• Digital PRI Integration

• Tie Trunks with Caller ID

• Out Call Routing

• Web Call Center (web-based calling)

• Data Directed Routing

• IP Extensions

The AltiServ computer telephony platform is built by installing one or

more AltiGen Quantum boards into full-size ISA slots of a Windows 2000/

Windows NT Server and then installing the associated AltiWare software.

AltiGen Triton boards may also be added and must be installed into PCI

slots. A total of 10 Triton T1/PRI, VoIP, and Resource boards can be

installed in one system. Up to 6 Triton VoIP boards can be installed on the

same system. Up to 4 Triton T1/PRI boards can be installed on the same

system, and the board ID must be in the range of 0 to 3.Up to 2 Triton

Resource boards can be used on the same system, and the board ID range

is from 0 - 15.