User guide

Establishing Workgroup Membership
AltiWare OE System Administration Manual 99
Extension
Configuration
Here’s an example.
Figure 39. Extension view of Workgroup window, Extension Configuration
Adding or Removing Workgroup Assignments
In the Extension view of the Workgroup window, assign workgroup(s) to
the selected physical or virtual extension by clicking the Workgroup pilot
number(s) in the Not Member list, then clicking the Add button to move
them to the Member list.
To remove workgroup(s) assigned to an physical or virtual extension, click
the workgroup pilot number(s) in the Member list and click the Remove
button to move them to the Not Member list.
Setting Wrap Up Time
In the Extension View, you can set the Wrap Up Time for the selected
physical extension. This option doesn’t appear if you’re working on a
virtual extension. Wrap up time is a system delay before routing the next
call to the extension, and it gives the member time to finish up with notes,
prepare for the next call, or log out of the workgroup.
To give the extension wrap up time, check the Allow Wrap Up Time box
and use the drop-down lists to select the minutes and seconds for the delay.
You can set a wrap up delay of up to 29 minutes, 59 seconds.