User guide

Extension and Workgroup Configuration
96 AltiWare OE System Administration Manual
Setting up Workgroups
A primary use of a workgroup is as a hunt group—when the workgroup
extension is dialed, the system hunts for an available member extension to
which to route the call. You can use workgroups for various purposes, for
example, in selecting a workgroup as a System Operator.
AltiWare allows up to 32 workgroups to be configured. Each workgroup
can have up to 64 members or extensions, and an extension can be a
member of multiple workgroups.
There are three sets of Extension Configuration steps to set up workgroups:
• The first step is creating a workgroup pilot number, a type of logical
extension, as discussed under “Setting up Extensions” on page 87.
• Once the workgroup pilot number is created, you can use the
Answering window of Extension Configuration to establish call
answering options—for example, ringing the first available group
member, ringing the longest idle member, and so forth—as well as No-
Answering and other options.
• Also, once the workgroup pilot number is created, you can use the
Workgroup window to assign physical extensions as members of the
workgroup, as discussed beginning on the next page.