User guide

Extension and Workgroup Configuration
90 AltiWare OE System Administration Manual
It is recommended to use the full 10 digit DID number, not just the
last few digits. This full number guarantees the system can send the
correct number as the Caller ID on PRI lines. With fewer digits, the
system sends the trunk’s configured phone number as the Caller ID. If
the trunk number is not configured, the system main number is sent.
• Tenant—a drop-down list of Tenant IDs (groups) to which the
extension can be assigned. See “Using a Tenant Table” on page 46 for
more information on Tenants.
Note that if an extension is assigned to N/A in the Tenant drop-down
list, the extension is able to access all trunks, even though the trunks
have been to assigned to tenants.
• Enable Dial-By-Name Service - select this box to allows callers to
search the extension list by employee name for this extension.
The Tenant and Enable Dial-by-Name Service settings
can be applied to multiple extensions by using Apply
To…, as described on page 86.
Setting Email Options
In the General window you can set the email options for the extension:
• Email Name—the user’s email name without the @domain. The
default email name is ext[extension number], that is, the letters “ext”
followed by the extension number. The default email name for
extension 2497 would be ext2497.
• Retrieve Voice Mail by Email Client—selected, this sends voice
mail to the user extension as an email attachment. Deselected, voice
mail is retrieved as voice mail.
• Enable Mail Forwarding—selected, the user’s email will be
forwarded to email address you specify in the Forward Email
Address box. The address here should be a full address, including the
domain (for example, [e-mail].)
If you enable mail forwarding you also specify what you want done
with the original messages after they have been forwarded. In the
drop down list you can choose to:
— Delete Messages after Forward
— Keep the Messages as New
— Keep Messages as Saved
Further, if you enable mail forwarding you can use the check boxes
whether you want to Forward Email, Forward Voice Mail, or both.