Specifications

24 AltiSupervisor Manual
To assign call priority
To assign call priority to a queued call, right-click on the call and select a
priority level from 1 - 9.
Note: The Allow Redirect Call / Change Priority setting must be
checked in AltiWare Administrator (Workgroup Configuration,
Queue Management tab) to allow AltiSupervisor to assign call
priority from queue.
Color Coded Queue Priority
A supervisor can assign different colors for different call priorities on the
AltiSupervisor Queue tab. The Set Priority Color button allows the
supervisor to choose from 11 colors to assign to each call priority. The
configuration is stored locally.
The loudspeaker icon indicates
that at least one call is in queue.