Specifications

22 AltiSupervisor Manual
Forced Agent Login/Logout/Unstaffed
The supervisor can force one or all agents to log in or log out from a
workgroup from the Agent State tab in AltiSupervisor.
• To force an agent to log out of a workgroup, right-click on a
workgroup call and choose Log Out This Agent.
• To force all agents to logout, right-click on a workgroup call and
choose Log Out All Agents.
• To force all agents to log in to a workgroup, right-click on a workgroup
call and choose Log In All Agents.
• To force an agent to Unstaffed (virtual), right-click on the workgroup
call and choose Change to Unstaffed.
Note: AltiSupervisor can set an agent to Unstaffed, but cannot change an
unstaffed agent back to Staffed or Logon.
Note: The Change to Unstaffed feature is not supported at the IP phone
agent.