Specifications

AltiWeb i
Contents
NewinVersion5.0 .....................................1
SystemRequirements....................................1
LicenseRequirements ...................................1
AltiWeb Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing AltiWeb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
AltiWeb Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
AppletSubdirectoryFiles...............................4
Collecting Form Data, IVR Data, and URL History . . . . . . . . . . 5
TaggingPagesforURLHistory..........................6
Scenario1—CallerDatafromWebPage...................6
CustomizingContactaltigen.htm .........................9
Scenario2—CallerDatafromIVR ......................10
CustomizingContact.htm..............................14
ConfiguringIVRforScenario2.........................16
Troubleshooting.....................................20
Uninstalling AltiWeb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
AltiWeb Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Symantec Norton AntiVirus Corporate Edition 7.5 . . . . . . . . . . 21
EnableReal-Timescan................................22
ScheduleDailyFullScanonalldrives....................23