Specifications

AltiWeb Directory Structure
14 AltiWeb
8. If the call goes to an AltiAgent user, the Caller Data window shows
Form data, IVR data, and URL history.
Figure 12. Caller Data window in AltiAgent
9. From this point, in addition to voice communication, the agent and
caller can share web pages. For procedures, refer to the section on
“Viewing, Sharing, or Pushing Data” in the AltiAgent manual.
Customizing Contact.htm
You can use the Contact.htm page to collect caller information, and then
automatically direct the call to a specific extension. This caller information
is then displayed on the agent’s screen.