Specifications

AltiWeb Directory Structure

6 AltiWeb

Tagging Pages for URL History

To appear in the URL history, the pages the caller visits prior to the call

must be tagged, as shown below:

<head>

tagURL(location.href)

</script>

</head>

For more information on configuring:

• IVR Data: Refer to “Configuring IVR for Scenario 2” on page 16.

• Form Data: “Customizing Contactaltigen.htm” on page 9 or “Cus-

tomizing Contact.htm” on page 14.

Scenario 1—Caller Data from Web Page

The following scenario, based on contactaltigen.htm, exemplifies the

simplest implementation of AltiWeb.

Figure 4. Caller Data window in AltiAgent

The URL History shows

all URL paths to tagged

html pages the caller

visited prior to the call.

The Form Data come

from the <form

name=infoForm>

fields in the source

code of Contact.htm

or Contactaltigen.htm

The IVR data comes

from the Auto

Attendant/Collect