User guide

About AltiConsole
AltiConsole User Guide 1
Before You Begin
About AltiConsole
AltiConsole is an attendant console application for a client system or
personal computer running Microsoft Windows 95/98/2000 or Windows
NT (Server or Workstation) 4.0 with Service Pack 6a (or higher).
It connects to AltiGen’s AltiServ, the telephony server, running AltiWare
OE Release 4.0 or higher. AltiConsole can simultaneously support up to
three operators on the same AltiServ system. However, you must purchase
a user license for each user.
AltiConsole provides the following call handling functions:
• Placing and answering calls
• Placing Calls on Hold
• Transferring Calls (Blind and Supervised Transfers)
• Transferring Calls to Voice Mail
• Transferring Calls to Auto Attendant
• Conference Calls (with up to six total parties)
• Parking Calls
• Accessing Overhead Paging, if that is available on your system
New in Version 4.0
• Incoming calls are displayed with the user name associated with
DNIS/DID numbers, if the numbers are assigned. If there is no name
assigned, the number itself is displayed.
• A trunk view displays the status of trunk lines, telling which are in use
and by whom.
• Extension status views are updated for users logging on or off in real
time and automatically.
• The Parked Calls list displays the name of the person who parked the
call and the duration of the call park.
• Overhead paging can use a trunk line, if it’s available and configured.