User guide

Transferring Calls
AltiConsole User Guide 15
To Place a Call on Hold
• While connected to a call, click the Hold button or press Alt-o on the
keyboard.
The call is placed on hold and will hear music or recorded greetings (if it is
configured in AltiServ) until it is picked up or you get a ring back.
To Pick-Up a Call on Hold
The call must have a Hold status in the Active Calls list.
• To pick up the call, Double-click it in the Active Calls list, or select it
and click the Hold button, or select it and press Alt-o.
Transferring Calls
When You Can and Can’t Transfer Calls
Transfer functions include blind and supervised transfer, transferring to an
auto attendant, transferring to voice mail, and parking calls. These
functions follow the following simple rules.
• With the exception of transferring to voice mail or auto attendant, the
call to transfer must be Connected in the Active Calls list. If it’s
Ringing, double-click it to connect it.
If there is no selection and there is no currently connected call, the first
ringing call is selected.
•You can transfer Ringing as well as Connected calls to voice mail or
to an auto attendant.
• You cannot transfer calls with a Hold or Hold Pending status.
• You cannot transfer calls involved in a conference call, even if you are
participating in the conference call.