User guide

Handling Calls
14 AltiConsole User Guide
Answering Calls to Other Extensions
You can take calls that were going to another extension under certain
conditions:
You can’t take a call to another extension if you have calls other than Hold
calls in the Active Calls list. You have to deal with pending calls first.
You can take the call if it shows a Ringing status.
Use the Answer button, Alt-a, and the numeric keypad + key can also pick
up calls ringing to other extensions.
To pick up a ringing call on another extension
Select the extension call in the BLF/ALL/SPEED panel view, then click
the Answer button or press Alt-a on the keyboard; or, simply double-click
the extension call you want to pick up.
Hanging-Up
Use the Hang-Up button, or alternatively, Alt-h, to disconnect a call
without having to place the phone back on-hook.
The Hang-Up button does not disconnect calls on hold. If you want to
disconnect a call on hold, select it in the Active Calls list and then click the
Hang-Up button.
Hold and Hold Pending
You can place a call on hold in two different ways:
• C lick the Hold button to put the call on hold until you click Hold again.
• Any time you use one of the other call handling functions such as Blind
Transfer or Park, the call is put on Hold Pending (which appears as
Hold Pend) until the call handling action is completed.
• A key difference between the types of Hold is that Hanging up will not
disconnect a call on Hold but will disconnect a Hold Pend call.
You can only put a call on hold if you are Connected to it, and not while it
is Ringing. Also, you cannot put active conference calls on hold, even if
you are participating in the conference.
Calls on hold will ring back on your extension if they are not picked up with
the time-out period set in the AltiWare Administrator.