User guide

Call States
AltiConsole User Guide 9
Call States
The Status column appears in many of the AltiConsole panels. The call
states and their dot indicators [in brackets] can be one of the following.
Generally stated, red means the line is being used; green means idle.
• AA (Auto Attendant) [a solid red dot]—a call being transferred to the
auto attendant.
• Busy [a solid red dot]—the called party is busy.
• Conferenced [a solid red dot]—call participating in a conference call.
• Connected [a solid red dot]—a call that is connected to a call or
extension.
• Dial Tone [a solid red dot]—the user’s extension is off-hook.
• Disconnect [a solid red dot]—a call is disconnected.
• Error [a solid red dot]—there is an error, usually with regard to the
dialed number. You must hang up to clear this status.
• Hold [a red circle]—a call placed on hold by pressing the Hold button.
• Hold Pend [a red circle]—the status of a call placed on “temporary”
hold during a call handling process using the Call Handling Keys
(other than the Hold button). The icon for this status is a red circle.
• Idle [a solid green dot]—an extension with no current activity and
available to make or receive calls.
• In Use [a solid red dot]—an extension that is busy or in an
intermediate state (e.g. during a transfer).
• Park [a solid red dot]—a call that is parked, being parked or is in a
Multiple Call Waiting queue.
• Proceeding [a solid red dot]—an extension setting up (dialing) a call.
• Ringing [a solid red dot]—an incoming call that is not yet answered.
• Setup Call [a solid red dot]—a call ready for transferring or
conferencing.
• VM (Voice Mail) [a solid red dot]—a call transferred to or in voice
mail.