Specifications

Trouble Shooting
AltiTouch Plus Installer’s Guide
17
When accessing my voicemail through VMail+, I enter my password but I cannot access
my voicemail messages on screen.
If you have moved an extension using AltiWare Admin to a different port, you will need to
restart AltiTouch Plus in order for it to track this change. This is not required when logging out
and logging into an extension through the phone itself. If this isn’t the case, make sure that the
AltiGen VM Service is running.
When pressing the VMail+ or the SysPark+ soft keys, the screen displays no information
except “Connected to: Unknown name #9401” or “…#9402”.
Check to see that the AltiTouch Plus software on your AltiGen server is running. If it is, and
under the Monitor Activity Tab of AltiTouch Plus, it shows users accessing “New Messages”
under “Monitor Ports:” and shows calls parked under “Parked Calls:” then check to see that the
AltiTouch Plus has been installed in a directory whose path does not contain spaces in the name;
for example, do not install it in the program files directory.
Technical Support:
For assistance with set up and configuration of AltiTouch Plus Administrator, please contact
your local AltiGen dealer or call 604-730-1842.