Specifications
Trouble Shooting
AltiTouch Plus Installer’s Guide
16
How can I increase the volume on the AltiTouch phone?
Using the volume keys located under the dial pad buttons when on the phone will allow you to
adjust the volume for that call. However, the volume will go back to its default after hanging up.
If the volume is consistently too low or too high, adjust the gain for the volume under the
AltiWare Administrator; see your AltiWare Administrator Guide for details.
When I am viewing System Parked Calls under the SysPark+ button, the screen doesn’t
update when a new call is parked or picked up by someone else.
In order to see an update on calls that have been system parked on the system, select the
“Refresh” soft key prior to making your selection.
When I press the VMail+ option, I get a fast busy tone and my screen goes blank before the
password screen (if password enabled).
Please make sure that the correct permissions have been set. Check that the system account for
the service has full control of the program folder. To run AltiTouch Plus as a service, the system
account should have "Full Control" permission for the application directory. To run AltiTouch
Plus as an application, the user account that launches it should have "Full Control" over the
AltiTouch Plus application folder.
I cannot access my voicemail through the VMail+ (Voicemail Plus) soft key, but instead get
a warning message.
The VMail+ has a limit of 199 voicemail messages that it can display in either the New or Saved
voicemail box. If the number of voicemails exceeds this number when attempting to access
VMail+, the phone will display the message:
“Warning! You have
more than 200 msgs.
Please press quit &
use regular vmail to
delete some msgs”.
Press the “Goodbye” button or hang up to exit this screen. Voicemail messages can still be
accessed using the “Regular” voicemail soft key, which is found in the Idle State menu screen
within the “VMail” soft key. When you have less than 200 voicemail messages stored, you will
be able to access them again through the “VMail+” soft key.