Specifications

Trouble Shooting
AltiTouch Plus Installer’s Guide
15
Trouble Shooting
When I try to access any Interactive Services (Vmail+, SysPrk+, DirSrv+), none of them
work and I get the following message on the screen of my phone:
“The service has not
started. Please try
after a moment”
The AltiTouch Plus server software will not start up until AltiWare has finished starting up.
Check services to make sure AltiWare has successfully started. It may take a few minutes after
AltiWare starts up for the AltiTouch Plus server software to also start up.
I am not able to save changes in the AltiTouch Plus Speed Dial Utility Program after
entering new Speed Dial Descriptions.
The speed dial list must be sorted by Speed Dial ID number and not by Description in order to
save any changes made.
How do I remove the AltiTouch Plus service?
To remove the service, first stop the service, then run the application and press the "Uninstall
Service" button.
Does the AltiTouch Plus 390 telephone permit an intercom call while person is on the
telephone?
No. The AltiTouch Plus phone can receive an intercom call when the callee is not on the phone.
The phone will automatically connect and go into speakerphone mode when an intercom call is
made to that phone. If the callee is on the phone, the caller will receive a message that this
extension is busy, and to please try again later, or that the person at this extension is on the phone
and will be with you as soon as possible. The caller should hang-up and try again later.
What happens if my AltiTouch Plus is not connected to a 12 port PCI Analog Station
Board?
All the AltiTouch Plus features will work with the exception that the extension cannot be a
recipient of an intercom. If the phone is sent an intercom it will respond like a normal call
ringing and then going to voicemail if not answered.