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DEVELOPED BY SAYSON TECHNOLOGIES LTD. AltiTouch Plus Installers Guide Notice While every effort has been made to ensure the accuracy, Sayson Technologies, Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this document is subject to change without notice. Trademarks AltiGen, AltiWare, AltiMail, AltiServ, and AltiAdmin are registered trademarks of AltiGen Communications.
Contents Contents..............................................................................................................................................................iii Warranty.............................................................................................................................................................. 1 Limited Warranty on Software: ........................................................................................................ 1 Warranty on Hardware:....
Warranty Warranty Limited Warranty on Software: Sayson Technologies, Ltd warrants that the Software will perform substantially in accordance with the accompanying written materials for a period of sixty (60) days from the date of receipt. Any implied warranties on the Software are limited to sixty (60) days. Some states/jurisdictions do not allow limitations on duration of an implied warranty, so the above information may not apply to you.
Introduction Introduction About This Guide: Welcome to the AltiTouch Plus Installer’s Guide. This guide describes the functions and features of the AltiTouch Plus program. It also explains how to install, configure, and use the software. About The AltiTouch 390 Screen Phone: The AltiTouch 390 has been custom programmed and certified for use with the AltiGen Phone System. This gives you quick and easy access to many of the most common and powerful AltiGen features.
System Requirements System Requirements Software: • AltiGen's AltiWare OE Rev. 4.0.3.0 or greater installed and running. (For versions of AltiWare OE Rev. 4.0a that are prior to version 4.0.3.0, please contact your AltiGen dealer or AltiGen Communications on how to upgrade to version 4.0.3.0.) • AltiTouch Plus software installed, registered and running on the AltiGen Server.
Installation Installation Getting Started Prior to Installation, please check the following: • AltiWare OE Rev. 4.0a (4.0.3.0 or greater) is installed and running. • The installer is logged into the computer with local administrative rights • And for the intercom feature, AltiGen's 12 port PCI Analog Station Board (ALTI-TTAS12) has been installed and configured. Installing The AltiTouch Plus Program: The AltiTouch Plus program should be installed into the same drive as AltiWare. 1.
Installation AltiTouch Plus Registration When you first start the AltiTouch Plus server software, it will open the window shown below, requesting the name of the company it is registered to, the email address you entered when registering, and the registration number that was emailed back to you. To register your AltiTouch Plus server software, go to http://www.sayson.com/webpages/companyinfo.htm and fill in the AltiTouch Plus registration form.
Installation AltiTouch Plus Set-Up 1. Go to the start menu and select the AltiTouch Plus program. 2. Go to the Setup tab. 3. In the Setup Tab, beside “AltiGen TCP/IP:” enter the TCP/IP address or name of the AltiGen Server. 4. Beside “Area Code:” enter in your local 3-digit area code. 5. Beside “Trunk Predial:” enter in the Trunk pre-dial used to dial out to get an outside line (usually 9). 6.
Installation 8. Press the "Connect” button and go to the Monitor Activity Tab. If it has connected successfully, you should see a list of extensions (This could take up to 20 – 30 seconds, depending on the size of the phone system). To connect or disconnect from the AltiGen manually, press the “Connect” or “Disconnect” buttons. 9. Under the Setup Tab, check the “Automatically Connect when program is started” checkbox to connect to the AltiGen automatically whenever the program was started.
Installation Speed Dial Utility Program The Speed Dial utility program saves names or descriptions associated with the speed dial numbers listed in AltiWare’s Speed Dial list (see previous page for details). This is so that when the user accesses the system speed dials through the phone, the speed dial ID and description is displayed on the phone’s screen. The “Speed Dial ID” number in the utility program corresponds to the “Station ID” number in AltiWare.
Advanced Set-Up Configurations Advanced Set-Up Configurations In the Setup Tab, you can view and adjust additional configurations by clicking the “Show Advanced Settings” check box. Adjustments to these settings are Global changes that will affect all using the AltiTouch Plus in this system. • Do not adjust the “Location of Sound Files on AltiGen:” setting, nor the “Make Sound Files in” setting, unless advised to by an AltiGen or Sayson Tech Support Representative.
Advanced Set-Up Configurations Monitor Activity Press the Monitor Activity Tab to access the “Monitor Ports:” and “Parked Calls:” activity. The administrator can adjust the “Get Passcode” and “Sorted by” fields here for individual users. Monitor Ports • • • • • The “Port” column refers to the AltiGen Port Number. The “Ext” column refers to the extension number (only shows extensions that have been logged into). The “Description” column refers to the name of extension user.
Advanced Set-Up Configurations • The “Sorted by” column allows the administrator to adjust the order in which voicemail messages appear to a particular user when accessing Visual Voicemail: “Oldest” meaning oldest messages displayed first, or “Newest” meaning newest messages displayed first. Parked Calls: • • • • • • The “No.” column refers to the System Call Park Location Number of a parked call. The “Caller ID” column displays the *Caller ID number of the system parked call.
Advanced Configurations Advanced Configurations AltiTouch Plus as an NT Service: This section assumes you are familiar with Windows NT services. To run AltiTouch Plus software as a service, you need to: 1. Make sure AltiTouch Plus is properly configured to run as an application. 2. In the Setup tab, make sure the “Stop attempting to connect to the AltiGen after __ min(s)” is set to a delay long enough for the AltiWare service to start. 3.
Advanced Configurations Diagnostics Tab Your authorized AltiGen dealer or Sayson Tech support staff may ask you to access the diagnostics tab when troubleshooting. Do not clear any of the data unless asked to do so. The “Write all data to File” button writes data to 3 text files. You may be requested to do this and send a copy by Tech Support staff. For the most part, this tab is not used.
Advanced Configurations for Intercom AltiWare Configuration for Intercom In order to use the intercom feature, you will need to reconfigure extensions that will be using the intercom feature to receive an intercom call. To do this, follow the instructions below: 1. 2. 3. 4. 5. 6. Go to AltiWare Administrator. Double click on an extension to get the Extension Configuration. Under the “General” tab, select the “Line Properties” button. Extend the “Loop Current Break Duration” time to 750ms.
Trouble Shooting Trouble Shooting When I try to access any Interactive Services (Vmail+, SysPrk+, DirSrv+), none of them work and I get the following message on the screen of my phone: “The service has not started. Please try after a moment” The AltiTouch Plus server software will not start up until AltiWare has finished starting up. Check services to make sure AltiWare has successfully started. It may take a few minutes after AltiWare starts up for the AltiTouch Plus server software to also start up.
Trouble Shooting How can I increase the volume on the AltiTouch phone? Using the volume keys located under the dial pad buttons when on the phone will allow you to adjust the volume for that call. However, the volume will go back to its default after hanging up. If the volume is consistently too low or too high, adjust the gain for the volume under the AltiWare Administrator; see your AltiWare Administrator Guide for details.
Trouble Shooting When accessing my voicemail through VMail+, I enter my password but I cannot access my voicemail messages on screen. If you have moved an extension using AltiWare Admin to a different port, you will need to restart AltiTouch Plus in order for it to track this change. This is not required when logging out and logging into an extension through the phone itself. If this isn’t the case, make sure that the AltiGen VM Service is running.
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