Specifications

Records and Data Schema
CDR Manual 79
Records and
Data Schema
NumInAbnInQWi
thinSLT
Total number of calls hang-up in
queue with wait time less than or
equal to Service Level Threshold
within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInAbnDuring
RingWithinSLT
Number of calls hang-up in ring (in
queue or never in queue) with wait
time less than or equal to Service
Level Threshold within report
interval (QueueTime+RingTime
<= SLT)
LONG
NumInAbnVmMs
gWithinSLT
Number of calls with leaving vm
and wait time less than or equal to
Service Level Threshold within
report interval
(QueueTime+RingTime <= SLT)
LONG
NumInAbnVmNo
MsgWithinSLT
Number of calls abandoned
without leaving VM and with wait
time less than or equal to Service
Level Threshold within report
interval (QueueTime+RingTime
<= SLT)
LONG
NumInAbnToApp
WithinSLT
Number of calls abandoned to add-
on applications with wait time less
than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInAbnToOth
ersWithinSLT
Number of all other abandoned
calls (for example, Ext/WG/
External/AA/IVR) with wait time
less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInOverflow
WithinSLT
WG calls overflowed to other
target with wait time less than or
equal to Service Level Threshold
within report longerval
(QueueTime+RingTime <= SLT)
LONG
Database
Element
Definition Type Specification