Specifications

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78 CDR Manual
DurInOverflowRi
ng
Total ring time for all overflowed
or redirected calls
LONG
NumInAnsWithin
SLT
Total calls answered with wait time
less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
LONG
NumInHold Number of inbound WG calls were
ever hold by agent (One call on
hold multiple times will count just
one time)
LONG
DurInHold Duration of inbound WG calls
were hold by agent
LONG
NumInRecord Number of inbound WG calls were
recorded
LONG
DurInRecord Duration of inbound WG calls
were recorded
LONG
NumOutConnecte
d
Number of WG outbound
connected calls
LONG
DurOutTalk Duration of outgoing WG calls
(NumOutConnected); from the call
enters "Connected" state until
disconnect
LONG
NumOutHold Number of outbound WG calls
were ever hold by agent (One call
on hold multiple times will count
just one time)
LONG
DurOutHold Duration of outbound WG calls
were hold by agent
LONG
NumOutRecord Number of outbound WG calls
were recorded
LONG
DurOutRecord Duration of outbound WG calls
were recorded
LONG
NumOutXfer Count of outbound WG calls that
were transferred by agent
LONG
NumOutWrapUp Count of agent outbound WG calls
ever enter wrap-up state
LONG
DurOutWrapUp Total outbound WG Wrap-up
duration
LONG
Database
Element
Definition Type Specification