Specifications

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74 CDR Manual
Table 11: WGSUMMARY
IntvMaxNumA
gentUnStaff
Maximum Agents Un-Staffed in
record's period
LONG
IntvMaxNumA
gentLogout
Maximum Agents Logged Out in
record's period
LONG
IntvMaxNumA
gentError
Maximum Agents Error in record's
period
LONG
IntvMaxNumA
gentBusy
Maximum Agents Busy in record's
period
LONG
IntvMaxNumA
gentNotReady
Maximum Agents Not Ready in
record's period
LONG
IntvMaxNumA
gentWrapUp
Maximum Agents Wrap-up in
record's period
LONG
IntvMaxNumA
gentDNDFWD
Maximum Agents DND/FWD in
record's period
LONG
IntvMaxNumA
gentAvailable
Maximum Agents Available in
record's period
LONG
IntvMaxLonge
stQTime
Maximum longest queue time in
record's period
LONG
IntvMaxQLen
gth
Maximum queue length in record's
period
LONG
IntvMaxNumC
allOverSLT
Maximum calls exceed SLT in
record's period
LONG
IntvMaxServic
eLevel
Maximum Service Level % for WG
Queue in record's period
LONG
IntvMinServic
eLevel
Minimum Service Level % for WG
Queue in record's period
LONG
Database
Element
Definition Type Specification
Version Version of the record LONG 2 = OE/ACM
5.0A
NodeID Server ID (System ID) assigned to
an AltiWare system in AltiAdmin/
ACM Admin
LONG value: 1–100
Database
Element
Definition Type Specification