Specifications

Records and Data Schema
CDR Manual 73
Records and
Data Schema
DayOfWeek Day of the week LONG 0 = Sunday
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday
WGNum Workgroup Number LONG
CurNumAgent
Cfg
Total Agent configured to the WG LONG
CurNumAgent
UnStaff
Total Agents Un-Staffed (Snapshot at
EndTime)
LONG
CurNumAgent
Logout
Total Agents Logged Out (Snapshot
at EndTime)
LONG
CurNumAgent
Error
Total Agents Error (Snapshot at
EndTime)
LONG
CurNumAgent
Busy
Total Agents Busy (Snapshot at
EndTime)
LONG
CurNumAgent
NotReady
Total Agents Not Ready (Snapshot at
EndTime)
LONG
CurNumAgent
WrapUp
Total Agents Wrap-up (Snapshot at
EndTime)
LONG
CurNumAgent
DNDFWD
Total Agents DND/FWD (Snapshot
at EndTime)
LONG
CurNumAgent
Available
Total Agents Available (Snapshot at
EndTime)
LONG
CurLongestQT
ime
Longest Queue Time (Snapshot at
EndTime)
LONG
CurQLength Number of calls in Queue (Snapshot
at EndTime)
LONG
CurNumCallO
verSLT
Number of calls exceed SLT
(Snapshot at EndTime)
LONG
CurServiceLev
el
Real-time Service Level % for WG
Queue (Snapshot at EndTime)
LONG
Database
Element
Definition Type Specification