Specifications

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70 CDR Manual
AccountCode Account code CHAR
(11)
1—10 digits in length
AADuration Duration in seconds an
incoming call is
connected to the Auto
Attendant/IVR; multiple
connections to AA/IVR
in a single session
produces multiple
records
LONG
RingDuration Duration in seconds a
call is ringing and in
workgroup queue
LONG
QueueDuration Duration in seconds
when a call stays in a
queue.
LONG
VMDuration Duration in seconds after
a call goes into a
voicemail box; includes
greeting, false attempts
at messages, successful
message, and review of
message
LONG
VMRecDuratio
n
Duration in seconds of
recording time for a VM
message that was
completed
LONG
HoldDuration Duration in seconds
while a call is on hold
LONG
TalkDuration Duration in seconds of
talk time
LONG
RecordDuration Duration in seconds of
recording
LONG
AnswerWithinS
LT
Call is answered within
Service Level Threshold
LONG 1=yes; 0=no
Table 9: CDRMAIN
Database
Element
Definition Type Specification