Specifications

CDR Manual 1
Using CDR Search
C HAPTER 1
Using CDR Search
CDR Search is a client application that lets you search a Call Detail
Reporting database. You can install CDR Search on either the system
server or on an administrator client desktop. CDR Search works only with
AltiWare OE/ACC Release 5.0A or AltiContact Manager (ACM) 5.0A.
CDR Search, Group CDR Search, WG Statistics
CDR client offers three ways to search call records.
• CDR Search lets you define a search by the type of call, incoming or
outgoing. To perform this search, you must log in as the administrator.
• Group CDR lets you specify a search by workgroup. To perform this
search, you can log in as the administrator or as a workgroup
supervisor.
• WG Statistics lets you search workgroup call data captured from the
real-time monitoring functions in the Workgroup Statistics tab of the
AltiSupervisor client. To perform this search, you can log in as the
administrator or as a workgroup supervisor.
New in Version 5.0A
• Statistics displays have been restructured.
• Support third-party database storage as External Database
• Search by call session ID
Installing CDR Search on a Client System
Important: 4.6 client programs cannot be installed in the same PC running
5.0A client programs.
Installation Notes
• For AltiWare OE/ACC and ACM installation, the following CDR
Logger components must be included:
— CDRLogDLL.dll