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62 CDR Manual
Table 4:AGENTPERWGSUMMARY3
Table 5:AGENTSUMMARY1
DurOutWG
WrapUp
Wrap-up duration for outbound WG
calls
LONG
NumOutWG
Hold
Count of outbound WG hold calls by
agent (One call on hold multiple
times will count once only)
LONG
DurOutWG
Hold
Hold duration of outbound
workgroup calls
LONG
Database
Element
Definition Type Specification
Version Version of the record LONG 2 = OE/ACM
5.0A
NodeID Server ID (System ID) assigned to an
AltiWare system in AltiAdmin/ACM
Admin
LONG value: 1–100
uid Unique ID to link to
AGENTPERWGSUMMARY1
LONG
DurLogin The total time agent was logged in. LONG
Database
Element
Definition Type Specification
Version Version of the record LONG 2 = OE/ACM
5.0A
NodeID Server ID (System ID) assigned to an
AltiWare system in AltiAdmin/ACM
Admin
LONG value: 1–100
uid Unique ID to link to
AGENTSUMMARY2,
AGENTSUMMARY3, and
AGENTSUMMARY4
LONG
StartTime GMT start time of record's period.
Seconds since 1970/01/01 00:00:00.
LONG
Database
Element
Definition Type Specification