User guide

CallView
AltiServ User Guide 45
Web Functions
• Take a call off hold—Click the Retrieve button to be reconnected
with the call. The Retrieve button changes to a Hold button.
• Transfer a Call - while connected to a call, click the extension to
which you want to transfer the call, then click Transfer.
• Transfer a Call to Voice Mail - while connected to a call, select the
extension to which you want to send the call, then click Voice Mail.
The call is directed to voice mail box for the selected extension.
• Setting up Consultation Transfer:
1. While connected to a call, select the extension of the person with
whom you want to consult.
2. Click Consultation to connect to the extension.
3. Click FLASH to re-connect to the caller.
• Call Pickup - with the handset off-hook, click an extension that has a
ringing call. Then click the Pickup button to pick up that ringing call
at that extension. This is the same as dialing #29 <extension> on the
handset to pick up a call.
• Using the Release button - click the Release button to disconnect an
active call.