User guide

Using AltiReach
42 AltiServ User Guide
If you want to use One Number Access, see page 49.
There is a “1-hop” limit to call forwarding. For example, ext. 101 forwards
to ext. 102, and Ext. 102 forwards to ext. 103. A call to ext. 101 will ring
ext.102 but will not re-forward to ext. 103 because of the 1-hop limit.
Instead, if ext.102 does not answer, the call is sent to ext.101’s voice mail.
Forwarding to a Pager Not Recommended
Forwarding calls to a pager is possible but not recommended since callers
will only hear what is heard when calling a pager and will not know to enter
a return phone number unless instructed.
Do Not Disturb
If you enable Do Not Disturb, all incoming calls are forwarded to voice
mail.
Busy Call Handling and No Answer Handling.
You can use these options to specify how you want to handle incoming
calls when you’re already on the phone or when you can’t answer the
phone, for example, when you’ve enabled the Do Not Disturb status.
If want to use the Auto Attendant and you don’t know the number of the
phrase or menu you want to use, check with your system administrator.
Using the Auto Attendant option for Busy Calls or No
Answers is available in AltiWare 4.0 or higher.
Number of Rings Before Forwarding
This setting is pertains to almost all the options on this page: the number of
times the phone should ring before the system decides to forward the call
to an extension, voice mail, or the Auto Attendant.
Forwarding Email
Setting up email forwarding is available in version 4.0 or
higher.
You can forward email by first selecting the Enable Mail
Forwarding check box, then selecting the Forward Email check box and
typing in the email address to which to forward the mail.
Also, choose whether you want the original address’s mail to be deleted,
treated as new, or treated as read and saved mail after it is forwarded.