User guide

Using AltiMail Voice Messaging
36 AltiServ User Guide
After pressing 2, the caller is asked to leave a call back number beginning
with the area code. To notify your callers of this option, you may want to
mention the option to leave a call back number in your personal greeting.
If the caller’s number is a publicly listed number, there is no need to enter
their callback number since AltiServ automatically captures their caller ID
information.
Private Messaging
You have the ability to leave a private, detailed message in AltiMail for a
caller in case you are not at your desk or in the office to take the call. This
feature is perfect for those who are difficult to reach and want to leave
information for callers to pick up. When you leave a private message, the
system asks callers to enter the letters of their names (last name followed
by first name) to check if they have a private message.
You can have up to five private messages at one time, so you should delete
messages that have been heard.
To Leave A Private Message
At the Main Menu, press 5 to access the Private Messaging menu and then
proceed as follows:
1. 2 to record a new message
2. At the tone, record message and press #
3. Using the number pad, enter recipient’s last name followed by the first
name. Use 1 for “Q” and “Z”.
4. When you have finished, press #.
To Check Message Status or Delete Messages
To check the status of private messages that have been recorded, at the
Main Menu, press 5 to access the Private Messaging menu, then press 1.
AltiServ reports the following:
• The time and date the message was recorded
• The recipient
• Whether the message has been heard
• A replay of the message
• A prompt for you to press 1 to keep the message or 2 to delete it.