User guide

AltiServ Telephone Functions
18 AltiServ User Guide
Workgroup Features
Workgroup Supervisor Features
1
Feature Dial
*
* <wkgp ext> = workgroup pilot extension num.;
Description
Workgroup
Call Pickup
#29
<wkgp ext>
Workgroup Log In #54
<wkgp ext>
Workgroup Log Out #56
<wkgp ext>
Status Ready
†
† Features are available in AltiWare version 4.0 only.
#90
Status Not Ready
†
#91
Feature Dial
*
* <wkgp ext> = workgroup pilot extension num.;
Description
Workgroup
Silent Monitor
#59 + <wkgp ext>
+<wkgp pwd> +
<agnt ext> + 1
Listen to calls coming into the
specified workgroup. Not used on
outgoing calls.
Workgroup
Barge In
#59 + <wkgp ext>
+<wkgp pwd> +
<agnt ext> + 2
Intervene in a conversation between
an agent and an incoming caller.
1
These features are available in AltiWare version 4.0 only. Also, they require a
Triton Resource Board and system setup to allow monitoring and barge in.