Specifications

26 AltiSupervisor Manual
•"Date Time: Number of queued call(s) in Workgroup xxx exceeds y
call(s)"
•"Date Time: Waiting time in Workgroup xxx longer than x minute(s)."
Click OK to dismiss the pop up. If you leave the pop up displayed, it will
be updated when the specified threshold is crossed again.
The supervisor does not have to be part of a workgroup to use the Queue
Alert feature.
Exporting or Printing Statistics
Use the Export button and then specify a directory and file name to save
the queue data to a CSV (comma separated value) file, or use the Print
button to print the records.