Specifications

22 AltiSupervisor Manual
4. To end recording, right-click on the conversation and scroll to Stop
Recording. If the administrator has set to record to a centralized
location, contact your administrator for the location. If the system is set
to save the recording as the AltiSupervisor’s voice mail, the recording
can be heard through the AltiGen Voice Mail System.
Notes:
• Depending on the size and number of recorded calls, this may affect
the system’s resources.
• Do not use an account code entry to stop recording on demand; doing
so will disconnect the call.
Forced Agent Login/Logout/Unstaffed
The supervisor can force one or all agents to login or logout from a
workgroup through AltiSupervisor.
Figure 7. Forced Agent Login/Logout/Unstaffed
To force an agent to logout of a workgroup, right-click on a workgroup call
from the Agent State tab and scroll to Log Out This Agent.
To force all agents to login to a workgroup, right-click on a workgroup call
from the Agent State tab and scroll to Log In All Agents.
To force all agents to logout, right-click on a workgroup call from the
Agent State tab and scroll to Log Out All Agents.
To force this agent to Unstaffed (virtual), right-click on the workgroup call
from the Agent State tab and scroll to Change to Unstaffed.