Specifications

CDR Manual 85
Glossary
I
In WG Average Duration - The amount of time, on average, calls spent waiting
for a free agent while in a queue.
Inbound - Calls arriving into the phone system over trunks, either public or private
tie trunk lines.
IP (Internet Protocol) - IP is used to represent the concept and practice of
encapsulating voice into data packets carried on data networks, both private and
public, including the Internet.
IP Extension - An extension within the AltiWare phone system based on
encapsulated voice connections (IP voice) as opposed to analog phonesets. AltiGen
supports physical and IP phone sets.
IP Trunk - A digital connection to a LAN or Wide Area Network (WAN) that can
handle IP encapsulated voice transmissions.
L
Line - Pairs of wires that carry voice over analog circuits to the central office (i.e.,
trunks). Sometimes also used as station lines (extensions) and trunk lines (trunks).
Log-offwithreasoncode- An agent can log out of a workgroup because they have
a lunch break, classes, or other reasons. The manager establishes the meaning of
numeric codes, and the system records them when used.
M
MaxWaitTime - The maximum amount of time a call has waited in queue to be
handled.
Minutes (outbound) - While many fields may represent duration in minutes or
seconds, in this case the use of minutes is the number of billable minutes for phone
calls. This is particularly of interest for outbound phone calls, and is useful for
billing comparisons.
N
NodeID - The AltiWare system number (from 0–128) that was assigned to a given
system in AltiAdmin/ACM Admin. The number is used to separate CDR records
from different AltiServ systems when the records are collected jointly at one site
using one database server for consolidated reporting.