Specifications

RTM Data Schema
78 CDR Manual
extInCallDu
ration
Total duration of personal (non-
workgroup) incoming calls
ULONG *Calls
Answered
Duration
extNumOut
Call
Number of personal (non-
workgroup) outgoing calls
short * Outgoing Calls
extOutCallD
uration
Total duration of personal (non-
workgroup) outgoing calls
ULONG *OutgoingCalls
Duration
extNumCallt
oVM
Count of non-workgroup
voicemail messages
short *VoiceMail
extVMDurat
ion
Total duration of voicemail
messages
ULONG *VoiceMail
Duration
extNumHold Count of non-workgroup calls
holding
short
extHoldDura
tion
Total duration of non-workgroup
hold count
ULONG
NumNotRea
dy
Number of not ready, not including
wrap up
short
NotReadyDu
ration
Total duration of the not ready
period
ULONG
LocalDate Date String yyyymmdd
DND Times Number of times agent entered
DND
ULONG
DND
Duration
Total duration of the DND period ULONG
Agent Per Workgroup
NodeID Server ID (System ID) assigned to
an AltiWare system in AltiAdmin/
ACM Admin
ULONG value: 1–100
Date Day information ULONG * Time value
Time Time interval short minutes
* Period value
Table 9: RTM Data Format
Database
Element
Definition Type Specification/
* CDR Client
Field