Specifications

RTM Data Schema
76 CDR Manual
NumQueue
Overflow
Calls routed to the WG but not
queued due to AltiAdmin/ACM
Admin settings that specify
acceptable queue length and/or
wait time
short * Queue
Overflow
BeforeAnsw
erDuration
Time calls waited in queue before
being answered
ULONG *WaitTimefor
Answered Calls
DurationInQ
OfCallAban
done
Total wait time of all calls
abandoned in queue
(NumCallAbandonedInQ)
ULONG *WaitTimefor
Abandoned
Calls
ServiceLevel Service Level
*ServiceLevel is not an
accumulated value, it is recorded at
a specific point in time.
Note: There are 2 service levels in
AltiSupervisor:
Service Level = (# of calls in Q - #
of calls in Q over SL threshold) / #
of calls in Q
Service Level since midnight = (#
of answered calls - # of answered
calls over SL threshold) / # of
answered calls
number of calls in
queue - X / # of
calls in queue
X=numberof
calls in queue
exceeding
threshold
LocalDate Day information String yyyymmdd
Agent Data
NodeID Server ID (System ID) assigned to
an AltiWare system in AltiAdmin/
ACM Admin
ULONG value: 1–100
Date Day information ULONG * Time value
Time Time interval short minutes
* Period value
AGNum Agent extension number UCHAR
(8)
Table 9: RTM Data Format
Database
Element
Definition Type Specification/
* CDR Client
Field