Specifications

RTM Data Schema
74 CDR Manual
RTM Data Schema
Table 9: RTM Data Format
Database
Element
Definition Type Specification/
* CDR Client
Field
Workgroup Data
NodeID Server ID (System ID) assigned to
an AltiWare system in AltiAdmin/
ACM Admin
ULONG value: 1–100
Date Day information ULONG * Time value
Time Time interval short minutes
* Period value
WGNum Workgroup Number UCHAR
(8)
MaxWaitTi
meInQ
Longest waiting time in queue
during searched time interval
short *Queue is not an
accumulated
value; it is
recorded at a
specific point in
time.
PeakQLengt
h
Maximum queue length since
midnight
short
PeakWaitTi
meInQ
Maximum queued time since
midnight
ULONG
QLength Number of calls routed into the
queue; if a call is recycled into the
queueafterRNA,thecountis
increased
short * Calls in Queue
DurationInQ Time calls waited in queue during
searched time interval before being
abandoned or answered
ULONG *It is not an
accumulated
value, it is
recorded at a
specific point in
time.